Privacy Policy

The Full Story of Our Privacy Policy

Synapse Mental Wellbeing is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect:

We may collect the following types of information:

• Personal Identification Information:

This includes your name, email address, phone number, and other contact details you provide when registering for services, subscribing to our newsletter, or contacting us.

• Therapy and Assessment Information:

If you engage in therapy or assessments with us, we will collect information related to your mental health, history, and progress, as discussed during your sessions. This information is treated with the utmost confidentiality.

• Usage Data:

We may collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This helps us understand user behavior and improve our website.

• Payment Information:

When you make payments for our services, we collect necessary billing information.

• Communication and Notes:

For internal communication and to aid in the note-taking process during sessions, we utilize Google Workspace and Fireflies.AI (an audio recording and transcription tool).

How We Use Your Information:

We may use your information for the following purposes:

• To provide and personalize our mental health services.

• To communicate with you regarding appointments, updates, and relevant information, including through secure Google Workspace services.

• To process payments for our services.

• To improve our website and user experience.

• To send you newsletters and promotional materials (only with your consent, and you can opt-out at any time).

• To comply with legal and regulatory requirements applicable in Bengaluru, Karnataka, India.

• To facilitate internal note-taking and record-keeping using Fireflies.AI, ensuring the security and privacy of session details.

Data Security and Compliance:

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure.

• Encryption of sensitive data, including the use of TLS 1.3.

• Regular security assessments and updates.

• Access controls to limit who can view your personal information.

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While not legally mandated for organizations operating solely within India, Synapse Mental Wellbeing is committed to adhering to the principles and best practices outlined in the Health Insurance Portability and Accountability Act (HIPAA) of the United States where applicable, particularly in how we handle and protect health-related information. This reflects our dedication to maintaining high standards of data privacy and security.

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We utilize Google Workspace and Fireflies.AI (an audio recording and transcription tool to help our note-taking process), both of which have Business Associate Agreements (BAA) in place with us and are compliant with HIPAA standards. This ensures the secure handling of any health-related information processed through these services.

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Our website is hosted on Wix, a platform that is compliant with the General Data Protection Regulation (GDPR). Wix implements measures to ensure the privacy and protection of personal data of individuals within the European Union.

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For processing payments on our website, we utilize secure payment service providers such as Razorpay, PayPal, and other reputable platforms. We do not directly store your complete payment details on our servers. These providers employ robust security measures to ensure the safety of your financial information during transactions. Our website is also secured with Transport Layer Security (TLS) 1.3 encryption, and we maintain Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliance for secure payment processing.

Sharing Your Information:

We will not share your personal information with third parties except in the following limited circumstances:

• With your explicit consent.

• With service providers who assist us in operating our website, processing payments, or providing services to you (these providers are contractually obligated to protect your information and are expected to adhere to appropriate data protection standards). This includes Google Workspace and Fireflies.AI under our BAA, and our website hosting provider, Wix, which is GDPR compliant.

• To comply with legal obligations, such as responding to subpoenas or court orders as required by the laws of India.

• To protect our rights and safety or the rights and safety of others, in accordance with applicable laws.

Reservation of Rights to Update Policy:

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and services after the posting of any changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically for any updates.

Your Rights:

You have certain rights regarding your personal information under the applicable laws of India. These rights may include the right to:

• Access the personal information we hold about you.

• Rectify any inaccurate or incomplete personal information.

• Erase or delete your personal information under certain circumstances.

• Restrict the processing of your personal information.

• Object to the processing of your personal information.

• Data portability (to receive your personal information in a structured, commonly used, and machine-readable format, where applicable).

Contact Information

• Grievance Officer: If you have any concerns about your privacy or how we handle your information, please contact our Grievance Officer:

  • Name: Pranav Amarnath

  • Phone No: +91 91488 05435

  • E-mail: hello@synapsementalwellbeing.com

  • Address: 4th Floor, #279, 4th Cross, Yelahanka 4th Phase, Bengaluru 560064.

We will do our best to address your concerns within 30 days of receiving your written request.

Your trust is important to us. We're committed to protecting your privacy and providing you with the highest quality mental health care.

Other Policies

• Informed Consent Form

• Privacy Policy - (This form)

• Terms of use

• Cancellation and refund policy

• Pro-Bono Policy

• "Pay what you can" Program Policy