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Terms and Conditions
Terms and Conditions
Last Updated: January 17, 2026
1. Acceptance
By accessing or using any of Synapse Mental Wellbeing's services or website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Privacy
Synapse Mental Wellbeing is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
3. Content Disclaimer (No Medical Advice)
The content provided on the Synapse Mental Wellbeing website, including blogs, resources, graphics, and interactive tools, is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
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No Doctor-Patient Relationship: Visiting this website or using its resources does not establish a therapist-client or doctor-patient relationship.
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Such a relationship is only established upon the signing of our Informed Consent Agreement (digitally by clicking on the "I agree" checkbox or physically) and the commencement of formal therapy sessions or a psychiatric consultation.
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Reliance: Reliance on any information provided by Synapse Mental Wellbeing is solely at your own risk.
4. Confidentiality
Your therapist at Synapse Mental Wellbeing is bound by professional ethics codes to maintain the confidentiality of your personal information, except as required by law or in cases of imminent harm. Please refer to our Informed Consent for Therapy Agreement for more details.
5. Service Agreement
Your engagement with Synapse Mental Wellbeing is governed by the Informed Consent for Therapy Agreement, which outlines the terms and conditions of our therapeutic relationship.
6. Fees and Payments
Fees for our services will be communicated to you in advance. Payment is typically due at the beginning of each session. Please refer to our Informed Consent for Therapy Agreement for more details on payment policies.
7. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Failure to do so may result in a fee. Once services have commenced, no refunds will be provided for any portion of the services rendered. Please see the cancellation policy for more details.
8. Termination
Either you or Synapse Mental Wellbeing may terminate the therapeutic relationship at any time. Please refer to our Informed Consent for Therapy Agreement for more details on termination.
9. Client Reviews
We value the feedback we receive from our clients, as it helps us to continually improve our services and allows others to make informed decisions. By posting a review of our services publicly, you acknowledge and agree that we may repost this review on our website in the following manner:
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For transparency, we will indicate the platform where the review was originally posted (e.g., Google Reviews, etc.).
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To respect your privacy, we will only display your first name.
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If you wish to remain completely anonymous when we repost your review on our website, please inform us, and we will redact your name entirely.
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Synapse Mental Wellbeing reserves the absolute right to remove any review or content that we deem to be defamatory, offensive, or in violation of these Terms.
10. Limitation of Liability
Synapse Mental Wellbeing is not liable for any indirect, incidental, or consequential damages arising out of your use of our services or these Terms and Conditions.
11. Intellectual Property Rights
All content on this website, including text, graphics, logos, the "Synapse Feelings Wheel," and audio/video material, is the property of Synapse Mental Wellbeing or its content suppliers and is protected by Indian and international copyright laws.
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Limited License: You may access and use the materials for personal, non-commercial use only. You may not modify, reproduce, or redistribute any content without our prior written consent.
12. Prohibited Use:
You agree not to use the website for any unlawful purpose or any purpose prohibited by these Terms. You agree not to:
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Harass, abuse, or threaten others via our contact forms or review sections.
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Attempt to gain unauthorized access to our digital systems (hacking).
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Use the website in any manner that could damage, disable, or impair our services.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising out of or in connection with these Terms and Conditions shall be brought exclusively in Bengaluru, India.
14. Dispute Resolution
Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through binding arbitration in Bengaluru, India, in accordance with the rules of the Indian Council of Arbitration.
15. Amendments
Synapse Mental Wellbeing reserves the right to modify these Terms and Conditions or any other policies at any time. Any changes will be effective upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the modified Terms and Conditions.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Informed Consent for Therapy Agreement, Cancellation and Refund Policy, Pro-Bono Policy, "Pay what you can" Program Policy, and any other policy published under the all of our policies page constitute the entire agreement between you and Synapse Mental Wellbeing and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter herein.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Informed Consent
Any services rendered will be subject to acceptance of the informed consent form. Where applicable, the informed consent may include an addendum outlining the terms of the Pro-Bono Policy or the "Pay as much as you can" Program Policy.
19. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact Synapse Mental Wellbeing at:
Email:- hello@synapsementalwellbeing.com
Phone:- +91 91488 05435
By accessing or using Synapse Mental Wellbeing's services or website, you acknowledge that you have read, understood, and agreed to the Terms and Conditions and our other policies.
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